Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return To start a return, contact us at contact@golasweetgrass.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.
Exchanges We're happy to help you find the right fit. Contact us at contact@golasweetgrass.com to discuss your exchange. The fastest way to ensure you get what you want is to return your original item and, once the return is accepted, make a new purchase.
Workshops & Experiences All workshop and class registrations are subject to the following cancellation policy. Because seating is limited to five participants, we appreciate as much notice as possible.
- More than 14 days before your workshop: Full refund
- 7–13 days before your workshop: 50% refund or transfer to a future session
- Less than 7 days before your workshop: No refund
If Gola Sweetgrass cancels a workshop, participants will receive either a full refund or a transfer to another available session — your choice. To request a cancellation or transfer, contact us at contact@golasweetgrass.com.
Please note that sandals made during a workshop are handcrafted by the participant and are not eligible for return or exchange.
Exclusions We cannot accept returns on sale items or gift cards.
Refunds Once we've received and inspected your return, we'll notify you of the approval status. If approved, you'll be automatically refunded to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.